Customer Service

Our murals are designed for easy installation. You are responsible for installing your mural. We will print and send the mural to you, complete with instructions on how to install your wall mural. Check out our installation guide for more information.

We strongly recommend that you do not book a decorator until your mural has arrived and you're happy with it. We use a highly reputable courier to deliver our orders, however on the rare occasion, orders may not arrive on the expected date through circumstances beyond our control. It is also important to know that the actual time of delivery on the day can vary.

It completely depends on the size of your wall. It shouldn't take more than a couple of hours for a standard wall. Take your time preparing the wall beforehand for best results. This should be done in advance to hanging your wallpaper.

We offer 5 different wall mural material choices which are:

  1. Vinyl Embossed Canvas (Peel and Stick)
  2. 6 Mil Matte Smooth Vinyl (Peel and Stick)
  3. Easy Tex Fabric (Peel & Stick)
  4. Matte Smooth Vinyl (Non-adhesive)
  5. Suede Textured Vinyl (Non-adhesive)

Instructions are supplied for each type of mural and more details on these wall covering options can be found on the our materials page.

Unfortunately we do not include the wallpaper paste needed. However, you can find it easily at any of your local home improvement stores.

Yes. Both of our 'non-adhesive' wallpapers are designed for you to paste the wall instead of the wallpaper. This means there is no need for a pasting table.

You won't need any specialist tools to install our wallpaper murals. A tape measure, pencil, spirit level, a sharp knife or scissors, a clean cloth and a roller if you choose our 'Non-adhesive' wallpaper.

No! By overlapping your wallpaper mural, the picture will become distorted. They have been designed for the panels to butt up together for a neater finish.

It is very important to ensure that your wall is ready for a wall mural. Correct preparation will result in an easier, more straight-forward installation so that your wall mural will correctly adhere to the wall. Adequate preparation will also mean that in the future, removing your wall mural will be as trouble free as possible. Please ensure that your wall is correctly primed and sealed before hanging your wall mural. For more details see our page - Install Your Mural.

Your mural will be supplied on a roll and divided into panels. Carefully lay them out flat for at least 5 hours. The panels are numbered in the order they are to be hung, from left to right. Before application, sponge/ spray your prepared wall with water.

Before installing your wallpaper, you should draw a straight guideline down the wall by using a spirit level and pencil. This will allow you to line up your first panel straight. From here, you can continue butting up panels to ensure straight wallpaper.

You can wipe-clean your wall mural. Simply take a clean, damp sponge or cloth and gently wipe using warm water. Do not use chemical detergents on your wall mural as this will risk ruining the image on the mural.

Our 'Peel and Stick' wallpaper murals are designed not to damage your wall when you remove it. This is as long as it has been installed on a wall that was correctly prepared.

This rarely happens, however, we are able to print individual panels if required. If this happens to you, please contact our team for assistance and we will be happy to help.

If you're installing your wallpaper mural in an area that may get a bit of wear and tear, we suggest you opt for our Matte Smooth Vinyl wallpaper as it is a heavier material.

Yes. You can totally customize the size of the wall mural that you want. Simply add the dimensions that you desire and the image will be 'cropped' to show you what area of the image fits those dimensions. Once the crop marks are shown on the image, you can move these marks to highlight the exact area of the image that you want printed by us as your wall mural. The minimum size of our wall murals is 18” x 24”.

When you are making your purchase, you can opt to have the mural delivered to an address that is not your billing address. After entering your billing address, click to send to a different address for delivery and fill in your alternative delivery address details.

Yes. Once your mural has been printed and has been shipped to you via our courier, you will receive an email to inform you. This is normally within 48 hours after placing your order.

This depends on your location and whether you choose our standard or express shipping. For more details, please head to our delivery information.

Yes. Once your order is placed online, you will receive an order confirmation by email giving you a summary of your order.

Yes. Details on how you can track your order can be found on the delivery page.

You can find our return policy on the *Refunds and Returns page. You may also wish to refer to our Terms and Conditions.

If you have any other questions not answered here, please contact us and we will be happy to advise.